Shipping policy
SHIPPING POLICY
Thank you for shopping with City Center. This Shipping Policy outlines how we process, ship, and deliver your orders across India. Please read this policy carefully before placing your order.
Order Processing
All orders are processed within 1–2 business days (excluding Sundays and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
During high order volumes or promotional periods, processing times may be slightly delayed.
Shipping Coverage
We offer shipping across India (Pan India Delivery). Orders are delivered to all serviceable PIN codes through our courier partners.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout.
If applicable:
• Maharashtra – As per selected shipping rate at checkout
• Other States – As per selected shipping rate at checkout
We may offer free shipping on selected products or on orders above a specified amount, which will be clearly mentioned on the website.
Delivery Time
Estimated delivery time:
• Maharashtra – 2–4 business days
• Other States – 4–7 business days
Delivery times are estimates and may vary depending on your location, courier availability, and unforeseen circumstances.
Shipment Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your order using the link provided in the email.
Delays and Liability
While we strive to deliver your order within the estimated time, we are not responsible for delays caused by courier services, natural events, strikes, public holidays, or other circumstances beyond our control.
Incorrect Address
Please ensure that your shipping address is complete and accurate. We are not responsible for orders delivered to incorrect addresses provided at checkout. If a shipment is returned due to an incorrect address, additional shipping charges may apply for re-dispatch.
Damaged or Lost Shipments
If you receive a damaged package or if your order is lost in transit, please contact us within 48 hours of delivery at ccsatara@gmail.com with your order details and relevant photos. We will investigate the issue and provide an appropriate resolution.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:City Center
194, Moti Chowk, Sadashiv Peth, Satara-415002, Maharashtra
Email: ccsatara@gmail.com