Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ccsatara@gmail.com Please note that returns will need to be sent to the following address: Address: 194, Moti Chowk, Sadashiv Peth, Satara-415002, Maharashtra

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at ccsatara@gmail.com

Damages and issues

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Please share clear photos along with your order details.

Exceptions / non-returnable items 

 we cannot accept returns on sale items or gift cards.

 

Current Store Policy Summary

  • Eligibility: Items must be in the same condition as received—unworn or unused, with tags attached, and in their original packaging. Proof of purchase is required.

  • How to Start a Return: Customers must contact you first at ccsatara@gmail.com. Items sent back without a prior request will not be accepted.

  • Return Address: > 194, Moti Chowk, Sadashiv Peth, Satara-415002, Maharashtra

  • Damages & Issues: Customers must inspect their order upon receipt and contact you within 48 hours if the item is defective, damaged, or wrong, providing clear photos along with order details.

  • Exchanges: The policy states that the fastest way to get a new item is to return the current one and make a separate purchase once accepted.

  • Refunds: Once received and inspected, refunds are automatically processed to the original payment method within 7–10 business days.

  • Exceptions: Sale items and gift cards are non-returnable.

⚠️ Discrepancy Notice

You mentioned in your message: "7 DAYS EXCHANGE NO RETURN AND REFUND EXCHANGE FOR PARCAL OPNING VIDEO".

Your current live page text does not reflect this. It currently states that you do accept returns, issue refunds to the original payment method, and it doesn't mention the mandatory parcel unboxing video.

If you want to update your page to match your new rules, you should rewrite the text in your Shopify editor to something like this:

Proposed Updated Text for Your Editor:

Returns & Refunds We do not offer returns or monetary refunds. All sales are final.

7-Day Exchange Policy We only accept exchanges within 7 days of delivery. To be eligible for an exchange, the item must be unworn, unused, with tags, and in its original packaging.

Mandatory Parcel Opening Video To claim an exchange for a damaged, defective, or incorrect item, you must provide a continuous, unedited parcel opening (unboxing) video from the moment you start opening the package. Without this video verification, exchange requests cannot be processed. Please contact us within 48 hours of delivery at ccsatara@gmail.com with your video and order details.